In today’s fast-paced logistics environment, customer expectations have evolved significantly. Same-day deliveries, real-time tracking, and instant updates are no longer optional — they are now baseline requirements. Despite this, many transportation operations still depend on manual processes, including paperwork, phone calls, and updates that slow down the flow of information.
Drivers — the backbone of delivery operations — often lack access to digital tools that keep them informed and connected while on the move. This disconnect can result in delays, miscommunication, and limited visibility for both planners and customers.
The ArchLynk Driver App addresses these challenges head-on, empowering drivers with real-time information and seamless connectivity, directly at their fingertips.
The ArchLynk Driver App is a mobile application designed to simplify how drivers handle freight orders and delivery processes. Instead of juggling paperwork or constantly calling dispatchers for updates, drivers can now manage everything from their smartphone or tablet.
With ArchLynk Driver App, drivers can:
The result? Less paperwork, fewer phone calls, and better visibility for everyone involved in the transportation process.
A leading beverage distributor struggled with paper-based delivery notes, manual confirmations, and frequent delivery disputes. Dispatchers had limited visibility once drivers left the warehouse, resulting in delays and customer complaints.
After adopting the ArchLynk Driver App, drivers received routes and freight orders on their mobile devices, recorded deliveries with digital signatures and photos, and reported delays instantly. Real-time updates are synced directly with SAP TM, giving dispatchers full visibility throughout the day.
The result:
40% fewer delivery disputes, faster invoicing, and significantly improved customer satisfaction — all thanks to real-time, paperless operations.
Key Capabilities: What Makes the ArchLynk Driver App Stand Out
The app is packed with features that simplify a driver’s day-to-day work, while also improving
operational visibility for dispatchers and planners. Some of the standout capabilities include:
Drivers can view their assigned freight orders, including key shipment details such as stops, planned arrival/departure times, and delivery instructions — all directly from the mobile app.
The app allows drivers to report transportation events in real time, such as:
These updates help planners and dispatchers monitor shipment progress closely.
Drivers can record delays, issues, or exceptions encountered during transit, providing instant visibility to planners for corrective actions.
The app allows drivers to capture electronic signatures, take photos, and add notes — creating a digital record of every delivery and reducing disputes.
All updates made in the app are synchronized instantly with the SAP TM system, enabling real-time visibility for dispatchers, transportation planners, and customers.
The app provides integration with navigation tools, helping drivers follow the most efficient routes and avoid delays.
The simple and intuitive interface makes it easy for drivers to use the app, even with minimal training, ensuring faster adoption.
All data transferred between the app and SAP systems is encrypted, ensuring secure communication and protecting sensitive business information.
Simplifying Transportation Execution — Beyond Just the Driver
The Archlynk Driver App doesn’t just benefit drivers — it creates a ripple effect across the entire logistics chain:
The ArchLynk Driver App transforms transportation by digitizing driver tasks, enabling real-time updates, and improving visibility. With seamless SAP TM integration via BTP and ODATA, businesses can boost efficiency and customer satisfaction.
At ArchLynk, we help companies leverage the full potential of SAP TM and the ArchLynk Driver App — from seamless implementation to ongoing optimization. If you’re ready to digitize your transportation processes, improve visibility, and deliver an outstanding customer experience, we’re here to help.
